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Product Operations Manager

  • Sector:

    TECHNOLOGY

  • Job type:

    Permanent

  • Contact:

    James Bowles

  • Job ref:

    4546

  • Published:

    24 days ago

Product Operations Manager 

Our client is looking for a product operations manager to help their cross-functional product operations team operate as effectively as possible. We need someone with a proven operational background, and experience in a product setting, to work with Product, Operations, Engineering and user facing teams - like Sales, Customer Success and Support. 

  • Work with all teams to deliver on product goals as well as org-wide operations initiatives 
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organisation 
  • Grow the efficiency of existing organisational processes and procedures to enhance and sustain the organisation’s internal capacity 
  • Anticipate problems before they arise 
  • Ensure team members are happy, effective, and growing in their career and new work experiences. 
  • Set clear goals and directions, and provide regular feedback on team members’ performance. 
  • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports. 
  • Help build the broader organisation through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. 

The ideal candidate will have: 

  • Skill and credibility doing product operations work (or something very comparable), and a willingness to lead by example. 
  • 5+ years of people management experience (preferably in high-growth technology companies). 
  • Excellent written and verbal communication skills. 
  • Strong operational background and a track-record of making data driven decisions. 
  • An ability to execute on and deliver complex projects involving multiple stakeholders. 
  • Ability to build strong cross-functional relationships.