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IT Support Engineer

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  • Contact:

    Aaron Van Kan

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  • Published:

    about 2 months ago

MA Tech are working closely with the a customer of ours who are global leader in the fintech sector looking to add an IT Support Engineer to their team.

You will report directly to the IT Manager as a member of an experienced team involved in managing the demanding IT needs a multinational technology company. Your primary goal with the proactive administration of the helpdesk.

I am looking to speak to confident, customer centric professionals looking to work in a collaborative, upbeat team. You will have a healthy mix of technical and personal skills.  

Get in touch to learn more about this role and company !

Core Responsibilities

  • Take ownership of the IT helpdesk and provide the world-class support the company needs.
  • Ensure all IT equipment complies with industry standards
  • Assist with routine security checks and undertake preventative measures to maintain network security
  • Manage email, anti-spam and virus protection
  • Set up user accounts, permissions and passwords
  • Monitor network usage
  • Maintain and update internal IT information and documentation
  • Assist with the installation, support and maintenance of new server hardware and server infrastructure
  • Liaise with hardware/software vendors
  • Analyse and resolve faults – from system crashes to forgotten passwords



  • Passionate about Customer Service
  • Excellent communication skills to liaise with colleagues from different backgrounds and cultures efficiently
  • Attention to detail
  • Ability to correctly and assertively prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
  • Personal Initiative to solve problems
  • Strong analytical and problem-solving skills
  • Ability to work within a team and take responsibility for individual goals set


Technical Skills

  • Knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server, SQL Server
  • Basic knowledge of IT security, networking protocols (TCP/IP), software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protection
  • Some experience of Linux systems, databases and firewalls would be a definite advantage