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End User Support Engineer

  • Location:

    Ireland

  • Sector:

    Technology

  • Job type:

    Permanent

  • Contact:

    Ian Donnelly

  • Job ref:

    5070

  • Published:

    11 days ago

MA Tech have partnered with a Dublin city based global Financial Services company to hire an End User Support Engineer. In this role you will be responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users.

 

Responsibilities:

 

  • Deliver high-quality support to end-users in a courteous professional manner
  • Support desktop technology and applications including Market data
  • Respond to calls\tickets and manage issues until resolution even if escalated to another team
  • Write technical documentation/testing/knowledge base to be able document problems and resolutions
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite, Market Data applications, Mobile computing, printers and other applications
  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure
  • Flexible in approach, and comfortable dealing with ambiguity when necessary
  • Contribute ideas to improve current technology, future deployments and decisions
  • Identify and help to automate process within Infrastructure

 

 

Requirements:

 

  • Experience working at a financial enterprise level preferable, or at least a critical fast paced environment
  • Experience in trade floor support including trading applications preferable, but not essential
  • Must be familiar with PC hardware\software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Able to effectively provide support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2016/365
  • Broad understanding of mobile tech including BES12, Android and IOS devices
  • Cisco phone support
  • Webex\Zoom & Skype for Business support including Video calls, screen sharing
  • Experience working with 3rd Party Vendors
  • Must have excellent written and verbal communications skills as well as strong customer service experience
  • All applicants must have a valid stamp 4 visa or a European passport

 

For more information, please contact Ian Donnelly on 01 5222908 or apply below: